They urged the social media giant to add reporting mechanisms to the Messenger app, increase transparency, engage more with local stakeholders and draw on data and engineering teams to identify repeat offenders.įacebook dwarfs all other social media platforms in Myanmar, where it has become the chief channel for communication among both the public and government ministries.īut it has come under fire for allegedly helping broadcast ethnic hatred in a fledgling democracy still emerging from decades of repressive junta rule. In their joint letter the local groups said Facebook's response to hate speech and vicious rumours in Myanmar has been "inadequate" for years, adding that their offers to help craft broader solutions have gone unanswered. Last year it regulated the use of the word "kalar" which is considered derogatory against Muslims. In late January Facebook removed the page of popular anti-Rohingya monk Wirathu. "We are sorry that Mark did not make clearer that it was the civil society groups in Myanmar who first reported these messages."įacebook has also added more Myanmar-language reviewers and is rolling out the ability to report content in the Messenger service, the spokesperson added. "We should have been faster and are working hard to improve our technology and tools to detect and prevent abusive, hateful or false content," the spokesperson told AFP by email. When reached for a comment on Friday, a Facebook spokesperson conceded the company was too slow in responding to reports about the incendiary messages.
"Far from being stopped, they spread in an unprecedented way, reaching country-wide and causing widespread fear and at least three violent incidents in the process."
"It took over four days from when the messages started circulating for the escalation to reach you," said the groups, who had flagged the content to Facebook. In their letter the six local tech and human rights organisations said they were "surprised" to hear Zuckerberg "praise the effectiveness" of Facebook's systems in Myanmar. We stop those messages from going through," Zuckerberg was quoted as saying. Now, in that case, our systems detect that that's going on. "That's the kind of thing where I think it is clear that people were trying to use our tools in order to incite real harm.
In it he cited examples of both Myanmar Buddhists and Muslims spreading "sensational" messages on Facebook Messenger that warned of imminent violence from the other community. On Thursday six Myanmar organisations published an open letter criticising an interview Zuckerberg gave with news site Vox this week. Facebook on Friday apologised to Myanmar civil society groups who took issue with Mark Zuckerberg's defence of the platform's record on curbing hate speech roiling the country.įacebook has been battered by allegations that its platform has helped fuel communal bloodshed in Myanmar, a mainly Buddhist country accused of waging an ethnic cleansing campaign against Rohingya Muslims.
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